It Support Specialist
- Guayaquil, Guayas
- 800-1.000 USD al mes
- Permanente
- Tiempo completo
Location: Remote
Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient -
Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform.
This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.
Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows
Qualifications:
Bachelor's degree in Information Technology, Computer Engineering, or a related field
At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you'll be part of an awesome team, working from home with guidance and support!
For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
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