Bilingual Sales Agent (Travel Industry)

• Handle inbound and outbound calls from direct consumers, travel agents, and loyalty club members.
• Assist guests in planning their dream vacations by understanding their preferences and tailoring recommendations accordingly.
• Share insights on local attractions, hidden gems, and must-see experiences.
• Sales and Conversion:

• Leverage your competitive edge to convert inquiries into bookings.
• Promote special offers, packages, and exclusive deals to enhance guest satisfaction.
• Maintain a positive and persuasive communication style to drive sales.
• Subject Matter Expertise:

• Become well-versed in our properties, amenities, and unique selling points.
• Stay informed about the latest updates, events, and enhancements across our portfolio.
• Address guest queries with confidence and accuracy.
• Collaboration:

• Work closely with other team members, including reservations, concierge, and marketing teams.
• Share guest feedback and insights to continuously improve our services.

• High School Diploma or Equivalent.
• Minimum two years of sales experience, preferably within a call center.
• Minimum 1-year experience in the travel or hospitality industry preferred.
• Native/Bilingual English is a must. Spanish, Portuguese, or French a plus.
• Solid ability to multi-task with strong computer navigation capabilities.
• Exceptional listener with the skill to effectively communicate.
• Strong computer proficiency and comfortable learning new computer applications.
• Positive attitude, self-motivated, and energetic.
• Must be flexible to work within call center hours and adapt to business needs.
• The ability to work independently with little supervision.
• Must have an office-like space with high-speed internet access and own a computer or laptop.
• This is a 100% remote position, open to candidates in Latin America and the Caribbean.

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