Insurance Claims Specialist - Bilingual ENG - SPN

• Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
• Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
• Enter FNOL report details, loss information, and claim documentation into the system
• Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
• Support the team by processing invoices and managing vendor coordination
• Maintain accurate client and policy records by entering up-to-date information into the system
• Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

• Excellent written and verbal communication skills in both English and Spanish
• Prior experience in administrative support, preferably in an insurance or professional services setting
• Based in Mexico (strongly preferred, due to time zone alignment and team needs)
• Available to work in US time zones
• Available to start within 2 weeks from job offer

• Comfortable in using time-trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

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