Intake Specialist (Bilingual English/Spanish) | LATAM

Quito, Pichincha
Permanente
Tiempo completo

Hace 3 días
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Job Title: Intake Specialist
Job Type: Long-term, full-time contractor
Workplace: Remote

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.We’re looking for a detail-oriented and empathetic Intake Specialist to be the first point of contact for prospective clients. In this role, you’ll handle inbound inquiries, gather key information, and ensure a smooth and professional intake process. You'll play a critical role in shaping the client’s first impression of our company.Handle inbound calls, emails, and/or chat from prospective clients

Conduct initial intake interviews and gather relevant information
Accurately document client details in CRM or internal systems
Assess inquiries and route cases to the appropriate team
Follow up with leads to ensure completion of intake process
Maintain a high level of professionalism and empathy in all interactions
Meet response time and conversion KPIs

Requirements

Minimum of 2 years of professional experience as an Intake Specialist .
Fluent verbal and written communication skills in both English and Spanish.
Working knowledge of personal injury legal terminology and standard intake procedures.
Proficiency with CRM or legal case management softwares
Strong organizational skills with high attention to detail in documentation and client information management.
Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment.
Reliable high-speed internet and availability to work consistently during US Time Zones.
High school diploma or equivalent required.
Strong commitment to confidentiality and adherence to legal and ethical professional standards.
Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

Benefits

Access to a $200K+ perk marketplace with discounts on 150+ global services.
Option to withdraw up to 50% of approved earnings before payday.

HireHawk