Product Onboarding Specialist (Training & Client Success | Remote)
Smart Apartment Data
- Ecuador
- 18.000-24.000 USD al año
- Permanente
- Tiempo completo
- Customer success professionals
- Trainers with technical curiosity
- L&D professionals entering SaaS
- Lead onboarding sessions and walkthroughs
- Help clients understand how to use the product
- Support users as they learn workflows
- 2+ years of experience in onboarding, implementation, or customer-facing product roles
- Experience working directly with clients to help them adopt a tool, platform, or system
- Strong ability to simplify complex workflows and explain them clearly
- Comfortable guiding clients through structured sessions and discussions
- English level: C1 or C2 (required)
- Strong organizational and communication skills in a remote environment
- SaaS / CRM / tech tools exposure
- Customer success experience
- Ability to learn and explain software quickly
- Experience in Customer Education, Enablement, or Implementation
- Familiarity with CRM tools is a plus
- Handled high-value or demanding customers
- Customer support roles focused only on ticket handling
- Call center or BPO roles without product ownership
- HR onboarding focused on internal employees
- Administrative roles without client interaction
- Sales-only roles without post-sale onboarding experience
- 100% Remote, location independent
- Compensation: $1,800 – $2,200 per month (based on relevant experience and qualifications)