Director de Operaciones Hoteleras

Canodros CL - Silversea

Quito, Pichincha
Permanente
Tiempo completo

Hace 23 días

Royal Caribbean Group is proud of our entrepreneurial spirit, the force that drives us to innovate. It's that state of mind that helps us see opportunity where others see only risk. It reminds us that “good enough” is not remotely good enough. Instead, we greet every new idea with the words “What if?” instead of “It won't work.”We are made up of five brands: Royal Caribbean International, Celebrity Cruises, Silversea, Tui Cruises and Hapag-Lloyd.Our Ecuador Operations are composed by two brands Celebrity Cruises and Silversea saling in the Galapagos Islands.We can't wait for you to journey with us.Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.The Royal Caribbean Group's Hotel Operarations Team has an exciting career opportunity for a full time Director, Hotel Operations.Position Summary:In this position you will manage the overall performance of hotel operations for Ecuador-based expeditions and assigned classic operations, enhancing guest experience, brand consistency, safety and public health, financial results, and team capability. Collaborate with onboard hotel managers and shore-based leaders to deliver exceptional, personalized service and profitable growth, in accordance with Silversea's ultra-luxury standards and RCG's sustainability commitments.Essential Duties and Responsibilities:

Integrate Silversea's brand pillars and RCG's ESG commitments.
Incorporate "whispered luxury" and the ship's intimacy at every touchpoint.
Measure guest satisfaction/NPS KPIs, complaint recovery effectiveness, and brand compliance.
Establish and enforce suite and public area standards; ensure preventative maintenance and timely closure of defects in partnership with Marine Operations.
Achieve top-tier USPH/VSP scores and excellent food safety performance; and drive incident-free operations.
Develop and manage hotel operations budgets (revenue, cost of sales, labor, inventory); meet cost per guest day targets without compromising luxury standards.
Lead talent acquisition, onboarding, training, and succession planning for hotel operations (onboard and ashore).
Foster an inclusive, high-performing culture aligned with RCG's staff priorities (DEI, well-being, ethics).
Train hotel managers on board; conduct performance and readiness assessments.
Develop community engagement plans that strengthen ties with the islands and local partners, supporting responsible tourism.
Define pilot innovations (e.g., energy savings in hotel areas, menu engineering, improvements to the guest experience) aligned with the brand and ESG objectives.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Requisitos:Qualifications, Knowledge and Skills:

Bachelor's degree in Hospitality/Business (or related field). Relevant certifications will be valued (e.g., HACCP; STCW modules for hotel leadership).
10 to 12 years of progressive leadership in onboard hotel operations.
5 or more years as Hotel Director / Food and Beverage Director / Resident Manager on luxury or premium cruise lines (experience on small ships and/or expeditions is highly preferred; experience in the Galapagos Islands is an asset).
Passion for service
Owner's mindset
Calm under pressure
People developer
Integrity and accountability

Beneficios

Competitive Salary.
Annual Bonnus.
Health Insurance.
Meal Allowance.

Multitrabajos

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