Case Manager (Bilingual English/Spanish) | LATAM

Quito, Pichincha
Permanente
Tiempo completo

Hace 3 días
Postúlese fácilmente

Job Title: Intake Specialist
Job Type: Long-term, full-time contractor
Workplace: Remote

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.We are seeking a detail-oriented Case Manager to oversee client cases from intake through resolution. This role requires strong communication, organization, and problem-solving skills to ensure each case is handled efficiently and with care. You will act as the main point of contact for clients, coordinating with internal teams and ensuring a smooth, timely process.Responsibilities:

Manage a caseload of clients, ensuring timely follow-ups and resolution
Serve as the primary point of contact for clients via phone, email, and messaging
Collect, review, and maintain accurate case documentation
Coordinate with internal departments to move cases forward efficiently
Monitor case progress and proactively identify and resolve issues
Ensure compliance with company policies and procedures
Provide regular updates to clients and stakeholders
Maintain high levels of professionalism and empathy in all interactions

Requirements

2+ years of experience in case management, customer support, or a similar role
Strong English communication skills (written and verbal)
Excellent organizational and multitasking abilities
High attention to detail and problem-solving skills
Ability to handle sensitive information with confidentiality
Comfortable working in a fast-paced, remote environment

Benefits

Access to a $200K+ perk marketplace with discounts on 150+ global services.
Option to withdraw up to 50% of approved earnings before payday.

HireHawk